Welcome to the Princess Theatre!
Here's some information to help you find your way around the venue:
The Princess Theatre is located at 57 Brisbane St, Launceston. Click here to see a map.
The Box Office is located in the theatre foyer.
Phone: 03 6331 0052
Box Office: press 1 to book tickets or for any enquiries related to your booking.
Administration: press 2 for venue hire, accounts or any other general enquires.
While we do not have a designated car park, the City of Launceston Paterson Street East multi-storey car park is open Monday-Saturday 9am-midnight.
There are two 24/7 car parks in Earl Street, both with ticket machines that accept coins or card payment.
There are also limited spaces in Brisbane, George and York Streets and in Yorktown Square. Make sure you leave home early enough to find a parking spot nearby.
Seating and comfort:
The City of Launceston refurbished the interior of the Princess Theatre with new flooring and plush seating in 2016. There are new accessible walkways and access seating areas in the stalls. Aside from our wheelchair positions, we also have a number of aisle seats with flexible armrests for easier access. Please ask our box office team for more information. There are no steps to negotiate in the downstairs auditorium (stalls) where the floor is raked. Upstairs in the circle, each row of seats is accessed by steps. We have a number of booster cushions which are available to help our younger patrons enjoy a better view - please ask our Front of House staff if you would like a booster cushion. Both the circle and stalls are air conditioned for your comfort.
The Princess Theatre auditorium has spaces for 18 wheelchairs. These spaces have been positioned in representative areas throughout the auditorium, including the centre block of Stalls Rows D and E. If you do require a wheelchair position, please make sure you advise us when you make your booking.
Any seats in Rows D and E not sold to wheelchair users two weeks before the performance date will be released to the rest of the general public.
Please note that seats in Row F may have a restricted view if access seats have been sold.
Walking frames may be used by patrons to help them to their seating, however they cannot be left in the aisles. Our ushers will store your walker and return it to you at the conclusion of the performance.
Access to main auditorium doors for wheelchair users is via a platform lift located near the box office. Please note that access to the circle is by stairs only.
Theatre North at the Princess is also affiliated with the State Government’s Companion Card Program.
Picking up your tickets:
Pre-booked tickets can be collected from the box office at any time leading up to the performance, or on the day of as you arrive for the show.
If you need to collect tickets on the day of a show, please arrive at least 15 minutes before the show starts so you have plenty of time to collect your tickets and take your seats. The box office is open 1 hour prior to each performance.
During business hours, the box office is open from 9am - 5pm Monday to Friday and 10am - 1pm on Saturdays.
The administration offices are open 9am - 5pm Monday to Friday.
Locating your seat:
You must present your ticket to the usher at the door leading into the theatre.
Seats in the CIRCLE are located upstairs. Seats in the STALLS are located downstairs.
Once you are inside the theatre and usher will show you to your seat.
If you have a General Admission ticket, you may choose where you would like to sit when you enter the theatre.
Small Children and Babies:
For some shows, babies are admitted for free, as long as they sit on your lap during the performance.
Each show has a "Babes in Arms" policy - please check the show information or ask at the Box Office for details.
All Babes in Arms must still have a ticket to enter the theatre. This is a free ticket that is issued by the Box Office, so please make sure you collect your complimentary Babes in Arms ticket before entering the theatre.
Please ask if you would like a cushion for a small child who is sitting on their own seat.
Prams and large objects:
For the safety and comfort of our patrons we do not permit prams, baby capsules, large bags or other bulky items inside the theatre.
We will happily store your items while you attend a performance but our storage space is very limited.
We appreciate your assistance by folding your pram or leaving your large items in your car or at home if possible.
Cameras, videos and phones:
Mobile phones must be switched off when you enter the theatre.
Switching your phone to silent mode is not permitted as incoming calls can interfere with sound equipment.
If you are expecting an urgent call please alert the Front of House Manager, who will be happy to make arrangements to monitor your phone for you while you enjoy the show.
No filming or photography is permitted in the theatre.
Drinks and snacks:
There are both kiosk and bar facilities at the Princess Theatre (cash only).
The bar is located in the upstairs foyer. It is open one hour before the show starts, so you can arrive early, enjoy a drink and mingle with friends before the show.
We also offer a pre-order service for interval drinks. Collect a pre-order form from our bar, box office or from Front of House staff, fill out your order and pay for your drinks before the show. At interval, your drinks will be waiting for collection in a designated area of the upstairs foyer. No need to queue at the bar!
You may take alcoholic drinks, purchased from our bar, inside the theatre, but we do not allow glass inside. Cans of Boags Draught can be taken inside and you can purchase plastic flute, wineglass or beer tumbler if you would like to enjoy a wine or premium beer during the show.
The kiosk is open up to an hour before performances, for you to purchase snacks to enjoy during the show.
Hot food and beverages are not permitted inside the theatre.
Please arrive early to ensure you don’t miss a minute of the show.
Patrons arriving late to any performance cannot be admitted until a suitable break occurs in the show. The Front of House Manager will determine the suitable time of entry for latecomers.
Smoking is prohibited anywhere in the building and within 3m of doorways.
The Princess Theatre is fitted with a hearing induction loop. Please ask our Front of House Manager for assistance if you would like to take advantage of this service.
Ladies and Gents toilets are located in the upper and lower foyers.
A toilet with easy access for wheelchair users is located in the lower foyer near the box office.
Baby changing facilities are located in the access toilet and also in the upstairs ladies toilets.
There are a number of restaurants and hotels within walking distance of the theatre.
There are 3 ATMs within one block of the theatre.
A taxi rank operates just around the corner from the theatre in George St.