Theatre North, as managers of the Princess Theatre and Earl Arts Centre, take our responsibility to public health seriously.

We closely monitor and align with the latest advice from Federal, state and local governments and have comprehensive Covid-safe plans, which are reviewed and updated as health advice changes.

To make sure you are safe and feel comfortable during your visit with us, we have in place a range of Covid-safety measures.

The Four Big Ways You Can Help

1. If you're unwell or need to isolate be a no-show. Even if it's a sniffle, we encourage you to stay home, then get tested!
2. Wear a mask (read on below!)
3. Download the Check In Tas app. It will be in use at every event at our venues.
4. Check your emails. A pre-show email will be sent to you 24-72 hours prior to your performance, with up-to-date info on your arrival time, interval & bar arrangements.

Safety Measures

Capacity

Theatre North has approval to operate at 100% capacity for both The Princess Theatre and Earl Arts Centre. We are operating in accordance with the requirements of Tier 1 of the Tasmanian Events Framework.

Mask Wearing

Masks are no longer mandatory at the theatre, however we strongly encourage patrons to wear one.  Our staff will be wearing facemasks to assist in keeping them healthy and to keep the show on the road.

Check In

While the State Government has relaxed check in requirements for hospitality and retails, patrons attending the Princess Theatre and Earl Arts Centre are still required to check in using the Check In Tas app.  This is because our venues are managed under the Tasmanian Events Framework.

Please download the app prior to attendance and use it on arrival at the show.  

Check In is no longer required when coming into the box office or for visitors during the regular course of business, unless there is a performance in progress.

Staggered Arrival Times & Alternate Entrances

The foyers of the Princess Theatre and Earl Arts Centre are relatively small compared to the venues themselves, with low carrying capacities. For popular shows, staggered arrival times or alternate entrance points may be used to prevent crowding at the entrance to the venue and in the foyers.

Information on your arrival time and entrance will be sent to you in a pre-show email 24-72 hours prior to your show.

Should you be arriving in a group with seats across different entry times, please arrive together at the earlier time.

If you’re meeting friends, we ask that you arrange to meet some way from the theatre, to prevent congestion in the foyer or on the footpath outside.

Physical Distancing

Our current seating plan is in an approved COVID-safe seating map to 100% capacity.

You will be seated next to other patrons.

We strongly encourage you to apply 1.5m physical distancing on entry and when exiting the theatres. Please keep your mask on and help us to minimise congestion where possible.

Interval & Bar

• when you attend, please check the in-house screens for information on interval and bar arrangements, as these are organised on a show-by-show basis
• we cannot allow mixing and mingling in bar or foyer areas, so please return to your seat after purchasing your beverage
• masks may be removed for drinking, however the expectation is that they will be will be re-placed.
• contactless transactions preferred

Cleaning & Hygiene

• more regular, deeper cleans before, during and after events, with frequent sanitisation of high touch-points
• hand sanitiser is available throughout the venues
• signage around health and hygiene throughout the buildings
• masks available on request

Box Office

• more flexible ticketing policy, should you not be able to attend due to ill health, quarantine or rescheduled performances (refunds are generally not available for change-of-mind)
•  contactless transactions preferred

We ask that you:

• Please act on the requests of our staff
• Please do not attend the theatre if you feel unwell or are experiencing any COVID symptoms
• Please do not attend if you have been requested to self-isolate or have been in contact with someone who is awaiting COVID test results
• Wear a facemask when attending shows at the Princess Theatre
• Practise physical distancing whilst in the building
• Practise good hand hygiene by washing your hands and using hand sanitiser regularly
• When booking your tickets, please ensure that your contact information is current and correct
• Once in the auditorium, please remain in your allocated seating
• Contactless payments are preferred

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BOX OFFICE ARRANGEMENTS

The Princess Theatre Box Office is open for in-person and over-the-phone transactions Mon - Fri, 10am - 5pm

In our shopfront, physical distancing measures apply.

We ask that patrons use our phone and internet services if they’re feeling unwell and thank patrons in advance for their patience and support as we safely manage our venues.

Online transactions continue to operate as normal - www.theatrenorth.com.au

Please check the individual show pages online for information about postponement or cancellation. All ticket holders to cancelled shows are entitled to a refund. Please contact the Box Office to discuss your options.

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The Princess Theatre and Earl Arts Centre are owned by the City of Launceston and are managed on a lease arrangement by Theatre North Inc.

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