FAQs

Please see here for current Box Office information.

Under normal circumstances, our box office is staffed at all times during business hours as well as one hour prior to most events presented at the Princess Theatre. Door sales are generally available from 30 minutes before shows at the Earl Arts Centre. Please leave your contact details and we will endeavour to call you back as soon as possible.

Visit the page of the show that you're keen to purchase and on the right of screen, there should be a red button. Click that and you're on your way!

For various reasons, e.g. sight restrictions, there may be some seats that are not able to be purchased online or over the phone. Please feel free to contact us through the box office for advice that will best suit your individual requirements.

When a popular show first goes on sale there may be a high volume of traffic attempting to access the website, which may cause a delay in online ticketing availability. If you are attempting to buy last minute tickets online, you may find that online sales have closed but door sales will be available for last minute ticket buyers. In the event of a system error an explanatory message will appear on the screen. Note that you are given a limited amount of time (7 minutes) to complete your purchase - you must complete the transaction within this time. Please note that the online ticket service may be unavailable during scheduled system backups between 11:30pm and 2am.

When booking your tickets on this website, you will be directed to a seating map and for many of the shows on sale you can select your preferred seat when booking. If you are booking over the phone or at the box office counter, our staff may be able to give you a couple of seating options subject to availability. It is then your decision as to which seats you'd prefer.

When you make a booking we will often ask for your name, address, phone number and/or email address. This information allows Theatre North staff to identify and contact you if an instance arises to issue an exchange or refund if the performance is postponed or cancelled. We are also then able to re-issue your tickets if they are lost or stolen. General admission tickets are unable to be re-issued.

All sales, regardless of the method of purchase, work on a real-time next best available basis. If you have a specific request or any special requirements, please call the box office directly on (03) 6331 0052 and we will do our best to accommodate you.

If you book online or by phone you can choose whether to collect your tickets from the box office or have them emailed directly to you. Tickets can be collected between 10am-5pm Weekdays, or from an hour prior to the start of the show.

Tickets are non-refundable except in exceptional circumstances such as the cancellation of a performance. This is a standard, Australia wide policy that is in line with the Live Performance Australia Ticketing Code of Practice.

Read our full Ticketing T&C's HERE

Some tickets may be exchanged to another performance of the same event. Please check with the box office for specific details on the show you have booked for. Conditions and fees will vary.

Some tickets may be exchanged between different performances of the same event. Please note that any exchange incurs a charge of $3.75 per ticket. Please check with the box office for specific details on the show you have booked for. Conditions and fees will vary.

Where possible, tickets may be exchanged between seats at the same event at a charge of $3.75 per ticket. Please check with the box office for specific details on the show you have booked for. Conditions and fees will vary.

Every company/promoter has the right to state what kind of concessions they will accept for their event. Therefore this will change from show to show. Please check our online Calendar of Events, or call the box office on (03) 6331 0052 for more details.

Tickets for reserved seating events may be re-issued to the original purchaser with appropriate identification. Please contact the box office for information regarding terms and conditions. Tickets for general admission events are unable to be re-issued.

This type of policy is generally termed 'Babes in Arms´. Depending on the promoter's policy, babes in arms may be able to get in for free, but they need a complimentary ticket to enter a venue. Please collect your free Babes in Arms tickets from the Box Office prior to the performance and ask at the box office prior to your booking for terms, conditions and charges on (03) 6331 0052.

Some performances offer a discount for group bookings. Please check each show page or contact the box office for details.

Yes. Gift vouchers are available from the box office. They are valid for three years from date of purchase and there is no upper or lower limit to their value. More details HERE

General admission means that the performance does not have allocated seating and patrons select their own seats as they enter the venue. If you have special accessibility requirements, please let the box office know at the time of booking and ensure you arrive at the venue 30 minutes prior to the show.

There is no guarantee that seats will be released closer to the event date. The box office endeavours to offer you the best available seats at the time of booking.

If you receive notification of a specific arrival time, it is to mitigate the risk of crowding at the venue for COVID-19 safety. Please endeavour to adhere to the requested arrival time. Otherwise we recommend that patrons arrive at the venue at least 15-20 minutes prior to the start time on your ticket.

Most performances have a lock-out period. If there is a lock-out for the show you are attending, you will need to wait in the foyer with the Duty Manager for a suitable break in the performance.

The Princess Theatre and Earl Arts Centre do not have a designated car park. Street parking is available in the block surrounding the theatres. The Launceston City Council Paterson Street East car park is open on most nights on which there are performances in the Princess Theatre. Please note that most car parks in Launceston are paid zones.

Both the Princess Theatre and Earl Arts Centre have wheelchair access. There is a lift in the Princess Theatre which can take patrons from street level to the stalls, but there is no wheelchair access to the dress circle. Remember to let the box office know if you have any special requirements when you book.Theatre North is affiliated with the State Government's Companion Card Program. For more information on access options, please click here.

If a promoter cancels a performance, you will be notified by email or phone from box office staff as soon as possible. If refunds are applicable, these will be processed in due time and we thank you for your patience.

Some shows will offer a range of programs and/or merchandise for sale prior to their show and during interval - check each show page for more information.

No, unless specifically advised otherwise. Unauthorised photograpy, video and audio recording is not permitted. This includes recording devices on cameras and mobile phones.

Our administration office will be more than happy to talk to you about hiring our venues. You can contact them on (03) 6331 0052 between 10am and 5pm Monday to Friday, or email admin@theatrenorth.com.au

The Princess Theatre is located at 57 Brisbane St, Launceston. The Earl Arts Centre is located at 10 Earl St, Launceston. See a map here.