Here are the answers to common questions about buying tickets or attending a performance at any of our venues.
If you can't find the answer you need, call us on 6331 0052, email boxoffice@theatrenorth.com.au, or visit the Princess Theatre Box Office at 57 Brisbane Street, Launceston.
Why do you need my contact details?
When booking, we will ask for your name, address, phone number and email address.
This information allows the Box Office to contact you if a performance is changed, rescheduled, postponed or cancelled. We do this via email in the first instance and then by phone.
These details help us reissue your tickets if they are lost or stolen.
Further information is outlined in our Privacy Statement
How do I get my tickets if I book online or by phone?
When booking online, your tickets will be emailed directly to you.
When booking by phone, we'll send your tickets to your email address. Alternatively, tickets can be posted or collected from the Box Office before the show. A Postage fee applies for mailing tickets.
I am unable to attend a performance. Can I get a refund?
Tickets are non-refundable except as outlined in the Live Performance Australia Ticketing Code of Practice.
Tickets cannot be refunded after purchase, except if an event is cancelled, rescheduled or relocated, as outlined in the Live Performance Australia Ticketing Code of Practice.
For more information, you can read our Terms & Conditions
Can I change my seats?
We might be able to exchange your seat for another seat at the same performance.
Please check with the Box Office for details.
A Ticket Exchange fee applies.
What happens if a show is cancelled?
If a Promoter cancels a show, our Box Office staff will notify you by email or phone as soon as we can.
If refunds are applicable, we will process these as quickly as possible.
What do I do if my tickets get lost or stolen?
Tickets may be re-issued to the original purchaser with appropriate identification.
Please contact Box Office for assistance.
Am I eligible for a Concession ticket?
Each Promoter decides the type of Concession tickets on offer for their show. Eligible Concession types are listed on each show's page. You may be asked to present your Concession Card when purchasing or entering the venue.
Can I use a Companion Card?
Theatre North is affiliated with the State Government's Companion Card program. These can only be booked via phone or in person at the Box Office. Please present your Companion Card when securing these tickets.
What is General Admission?
General Admission performances do not have allocated or reserved seating. Patrons select their seats as they enter the venue. If you have accessibility requirements, please inform the Box Office when booking your ticket.
What happens if I arrive late?
Lock-outs due to lateness may occur. Late patrons must wait in the foyer until a specific time in the performance.
Is this show suitable for young children?
Content warnings, including age recommendations, strong language, the use of special effects, etc., are listed on each show's page as provided by the Promoter and are subject to change. At the time of the performance, we also display this information on the foyer screens. While shows may list age recommendations, parental discretion is advised.
My young child doesn't need a seat. Can they get in for free?
Depending on the Promoter's policy, a young child (Babes-in-Arms) may accompany a ticket holder to a performance. A complimentary (Babes-in-Arms) ticket is required to enter the venue.
The availability of Babes-in-Arms tickets is indicated on each show's page. Please collect your Babes-in-Arms ticket from the Box Office before the performance.
Prams and capsules are not permitted in the venues during performances.
Can I take photographs or record a performance?
Unless otherwise advised, phones should be turned off prior to the commencement of each performance, and photography or recording is not permitted.
Do you have wheelchair access?
Both the Princess Theatre and Earl Arts Centre have wheelchair access.
You can find details for each venue's Accessibility and Accessible Seating offerings online, or you can call us on 6331 0052, email boxoffice@theatrenorth.com.au, or visit the Box Office at 57 Brisbane Street, Launceston.