Frequently Asked Questions

There are so many events to enjoy at the Princess Theatre and Earl Arts Centre.  Here are the answers to a few questions you may have if you are buying tickets for the first time in a long time, or for the first time ever!  We want you to have a really enjoyable experience so please give us a call if there's anything you need to know that's not covered here.         

 


How do I contact the Princess Theatre Box Office?

The box office is open from 9am - 5pm Monday to Friday and from 10am - 1pm on Saturday.  The Box Office is also open one hour prior to performances in the Theatre.

You may contact us between these hours on (03) 6323 3666, or  email boxofficemanager@theatrenorth.com.au


I have been ringing the box office but keep getting an answering machine - is anyone there?

Our box office is staffed at all times during business hours as well as one hour prior to most events presented at the Princess Theatre and Earl Arts Centre. Please leave your contact details and we will endeavour to call you back as soon as possible.


How can I book tickets?

For various reasons, e.g. sight restrictions, there may be some seats that are not able to be purchased online or over the phone. Please feel free to contact us through the box office for advice that will best suit your individual requirements.

 


Why am I having trouble booking tickets online?

When a popular show first goes on sale there may be a high volume of traffic attempting to access the website, which may cause a delay in online ticketing availability. If you are attempting to buy last minute tickets online, you may find that online sales have closed but door sales will be available for last minute ticket buyers. In the event of a system error an explanatory message will appear on the screen. Note that you are given a limited amount of time (7 minutes) to complete your purchase - you must complete the transaction within this time. Please note that the online ticket service is unavailable during scheduled system backups between 11:30pm and 2am. 


I've never been to the venue. How do I pick the best place to sit?

When booking your tickets on this website, you will be directed to a seating map and for many of the shows on sale you can select your preferred seat when booking.  If you are booking over the phone or at the box office counter, our staff may be able to give you a couple of seating options subject to availability.  It is then your decision as to which seats you'd prefer.


Why does the box office take my details when I book tickets and what do they do with that information?

When you make a booking we will often ask for your name, address and/or phone number. This information allows Theatre North staff to identify and contact you if an instance arrises to issue an exchange or refund if the performance is postponed or cancelled. We are also then able to re-issue your tickets if they are lost or stolen. General admission tickets are unable to be re-issued.


Will I get better seats by booking over the phone, in person or through your website?

All sales, regardless of the method of purchase, work on a real-time next best available basis. If you have a specific request or any special requirements, please call the box office directly on (03) 6323 3666 and we will do our best to accommodate you.


How will I get my tickets if I book online or by phone?

Tickets booked over the phone are held for collection.  You can collect tickets during business hours or one hour prior to the performance.  A postage service by request incurs a $4 postage and handling fee at the time of purchase. This service is not available for all purchases. If you book online you can choose whether to collect your tickets from the box office or have them mailed directly to you.  However, if  you make a booking within 10 days of the event, the tickets will not be posted - they will be held for collection from the box office.


Are my tickets refundable?

Tickets are non-refundable except in exceptional circumstances such as the cancellation of a performance.  This is a standard, Australia wide policy that is in line Live Performance Australia Ticketing Code of Practice.


What if I can´t come to a show I have booked for?

Some tickets may be exchanged to another performance of the same event. Please check with the box office for specific details on the show you have booked for. Conditions and fees will vary.


Can I swap my tickets to another show?

Some tickets may be exchanged between different performances of the same event. Please note that any exchange incurs a charge of $3.50 per ticket. Please check with the box office for specific details on the show you have booked for. Conditions and fees will vary.


Can I change my seats?

Where possible,  tickets may be exchanged between seats at the same event at a charge of $3.45 per ticket.Please check with the box office for specific details on the show you have booked for. Conditions and fees will vary.


Am I elegible for a concession?

Every company/promoter has the right to state what kind of concessions they will accept for their event.  Therefore this will change from show to show.  Please check our online Calendar of Events, or call the box office on (03) 6323 3666 for more details.


What do I do if my tickets get lost or stolen?

Tickets for reserved seating events may be re-issued to the original purchaser with appropriate identification. Please contact the box office for information regarding terms and conditions. Tickets for general admission events are unable to be re-issued.


My young child doesn´t need a seat. Can they get in for free?

This type of policy is generally termed 'Babes in Arms´. Depending on the promoter's policy, babes in arms may be able to get in for free, but they need a complimentary ticket to enter a venue. Please collect your free Babes in Arms tickets from the Box Office prior to the performance and ask at the box office prior to your booking for terms, conditions and charges on (03) 6323 3666.


Do you offer a group discount?

Some performances offer a discount for group bookings. Please contact  the box office for details.


Can I buy a gift voucher?

Yes. Gift vouchers are available from the box office.  They are valid for one year from date of purchase and there is no upper or lower limit to their value.


What is General Admission?

General admission means that the performance does not have allocated seating and patrons select their own seats as they enter the venue.  If you have special accessibility requirements, please let the box office know at the time of booking and ensure you arrive at the venue 30 minutes prior to the show.


Why are there sometimes better seats available closer to the event date?

There is no guarantee that seats will be released closer to the event date. The box office endeavours to offer you the best available seats at the time of booking.


How early should I arrive before the show?

We recommend that patrons arrive at the venue at least 15-20 minutes prior to the start time on your ticket. 


What happens if I arrive late?

Most performances have a lock-out period. If there is a lock-out for the show you are attending, you will need to wait in the foyer with the Duty Manager for a suitable break in the performance .


Where can I park?

The Princess Theatre and Earl Arts Centre do not have a designated car park. Street parking is available in the block surrounding the theatres. The Launceston City Council Paterson Street East car park is open on most nights on which there are performances in the Princess Theatre. Please note that most car parks in Launceston are paid zones.


Do you have wheelchair access?

Both the Princess Theatre and Earl Arts Centre have wheelchair access.  There is a lift in the Princess Theatre which can take patrons from street level to the stalls, but there is no wheelchair access to the dress circle.  Remember to let the box office know if you have any special requirements when you book.Theatre North is affiliated with the State Government's Companion Card Program.


What happens if the event I have booked for is cancelled?

If a promoter cancels a performance, you will be notified by box office staff as soon as possible.


Will you have programmes and merchandise for sale on the day?

Some shows will offer a range of programmes and/or merchandise for sale prior to their show and during interval.


Can I take photos of the performance?

No, unless specifically advised otherwise.  Unauthorised photograpy, video and audio recording is not permitted.  This includes recording devices on cameras and mobile phones.


I would like to find out more about hiring the Princess Theatre or Earl Arts Centre. Who do I contact?

Our administration office will be more than happy to talk to you about hiring our venues.  You can contact them on (03) 6323 3270 between 9am and 5pm Monday to Friday, or email admin@theatrenorth.com.au


Where is the Princess Theatre / Earl Arts Centre?

The Princess Theatre is located at 57 Brisbane St, Launceston. The Earl Arts Centre is located at 10 Earl St, Launceston.  See a map here.