Terms & Conditions

Tickets are sold on behalf of the organisation responsible for presenting the event and are subject to the conditions applicable to that event and/or venue where held.

You agree to provide us with at minimum your first and last name, email contact address and mobile number or as required on the checkout page for the purpose of facilitating delivery of tickets and your access to the event.
You agree to receive such communications from us that facilitate your access to the event or items you have purchased, whether by email, SMS or other means.
You also agree to receive information about updates or changes in status to the events or items you have purchased.
You acknowledge that we will reasonably inform you of changes to the event to the details you have provided, but that we bear no responsibility in the event that you are unable to receive our communications for whatever reason.
If you elect to join our mailing list either during the checkout process or at another point in our Website, you agree to receive marketing communications from us. You may revoke permission to receive these marketing messages by unsubscribing at the website listed in our marketing communications.

Where there is a reasonable expectation of your information being shared with a specific event organiser, we may do so in order that they can run the event for which tickets have been purchased, or for any other purpose described in their privacy policies.

We may ask for your consent to share your contact information with an event promoter or producer so they can contact you directly about future events in which you may have an interest.

We may also, at our discretion, send you information on behalf of other organisations so that you can receive promotional material about upcoming events which may interest you. These organisations may include but are not limited to theatre companies, other venues, promoters or performers.
You agree to comply with the reasonable instructions given by our event staff.

Tickets may not, without the prior written consent of the Authorised Ticket Seller (Theatre North), be on-sold at a premium (including via online auction sites), nor may they be used for advertising, promotional or other commercial purposes. We reserve the right to cancel any ticket sold or offered for resale in breach of this condition, without notice and without a refund, and the ticketholder may be refused entry into the event.

We reserve the right to charge a fee for the replacement of tickets. We reserve the right not to replace tickets where seating is unallocated (General Admission tickets). In the case of General Admission (GA) events, if your tickets are lost or stolen we may be unable to replace them.
If you are accompanied by minors, you agree to be responsible for their care and actions, at all times.

If you arrive late for an event for any reason, you will be admitted to the event at the discretion of management at a convenient break in the program.

The use of cameras or recording equipment is generally not permitted, unless otherwise specified by the event promoter.
We reserve the right to refuse admission to you, or eject you from the event, without any liability, if we deem this is necessary due to you presenting a security risk, nuisance or annoyance to other patrons of the event.

The event promoter reserves the right to vary advertising programs and to add, withdraw or substitute artists as necessary.

Passes allow the pre-purchase of a set number of events that can be booked in the future. A pass does not guarantee entry to an event, the pass must be used to book tickets to the event in order to guarantee a ticket. Certain events may not be valid on a pass. Depending on the event, the price to book the event on the pass may range from free to an additional price payable as advised. Depending on the type of pass, you may be able to book 1 or more tickets to the same event (refer to the pass description for more details).

Merchandise items sold and supplied by us can be collected at the event or as otherwise advised.

Membership typically applies for a single person and are valid within a calendar year and expire on 31 December. Membership entitles you to a range of member benefits that are detailed on the member page. You must renew the membership within 30 days past the date of expiry of the membership in order to maintain the membership. Failure to do so will require the purchase of a new membership.

Gift vouchers may be purchased from us and are valid until the date shown on the gift voucher. They are not refundable at any time and cannot be redeemed for a cash value. Vouchers which expire past the date printed on the voucher cannot be used.

You may be able to exchange tickets to an alternative performance of the same event by contacting the box office, generally up to 24 hours prior to the event start time. There may be a fee for exchanging tickets to an event, which becomes non refundable in the event of further refunds or cancellations.
Once completed, your original tickets are void and cannot be used for any further purpose.

Events and other items are sold on a generally non-refundable basis.
However, in certain cases we may offer refunds before the event if you are unable to attend:

• If the event has had to be materially changed or postponed for circumstances beyond our control.
• In certain other compassionate circumstances.

After the event has been held, you are not entitled to any refund on unused tickets or purchases made if you cannot prove that you contacted us in writing prior to the event.
Approved refunds will be to the face value of the tickets (in accordance with the Live Performance Australia Ticketing Code of Practice and/or the Australian Consumer Law) but will forfeit any postage, transaction or other variable fees paid as these are part of the cost of the ticketing service. Complimentary or free tickets are not valid for any refund or form of exchange.

If the event is cancelled you will receive a refund of the face value of the tickets (in accordance with the Live Performance Australia Ticketing Code of Practice and/or the Australian Consumer Law) but will forfeit any postage, transaction or other variable fees paid as these are part of the cost of the ticketing service. Complimentary or free tickets to events that are cancelled are not valid for any refund or exchange to other events.

You acknowledge that you should be vigilant of your own property and ensure that any property you bring to an event does not impact the health and safety of our staff or other patrons.
We are not liable for any personal effects in the case of theft or damage, however caused.

Where the event has an alcohol licence you agree that you will comply with the terms of the licensee which includes consuming alcohol responsibly in designated areas by only people who are 18 years and older. You may not supply alcohol to persons under 18 years, nor bring alcohol to a licensed event premises. Penalties apply under various state legislation for failure to comply with alcohol licence conditions.

Where an event is designated as an 18 and over event, it is prohibited to purchase tickets for or supply tickets to persons aged under 18 years.
You, and ticket holders you purchase tickets for, must carry valid photo id as proof of age, and to present this to event staff when required.

You acknowledge that while we attempt to provide an accessible venue, in some cases it may not be possible to facilitate access to all areas for some people. If you have any accessibility concerns, please contact us prior to the purchase of your tickets. Any special requirements for accessibility will be taken into account if possible and they are made known to us.

Where required, a free companion card ticket may be supplied on presentation of a valid companion card holder number. This person should accompany the companion card holder at all times during the event.

Where concessions are applicable, suitable and valid proof of concession must be provided on request for collection of tickets and/or at the venue. Promoters reserve the right to choose which (if any) concessions cards will be accepted for their event. Please check at the time of booking for specific details.

You use the venue and the premises for the event at your own risk.
You indemnify us against:
(a) any accident, damage, personal injury, death, loss, illness or injury to you or a person under your care;
(b) any property damage, loss of or damage to your equipment, materials or other belongings brought to the venues, whether by fire, theft, accident, injury or otherwise; or
(c) any other loss, damage, cost or expense (including, without limitation, loss of profits, business interruption, loss of information, indirect, special, punitive or consequential loss or indirect damage of any kind whether or not such loss or damage is foreseeable, foreseen or known and whether or not we have been advised that such damages may be incurred), unless solely caused by us, our staff or our representatives.

We reserve the right to change these terms and conditions from time to time as required.